Question 1

Are the moisture resistance and fire resistance ratings of wallpaper and wall panels compliant with standards in target markets (e.g., Europe, America, Southeast Asia)? Can you provide corresponding test reports?

Accepted Answer

The moisture resistance and fire resistance ratings of our wallpaper and wall panels strictly comply with current standards in target markets including Europe, America, and Southeast Asia. We have a complete set of test reports issued by authoritative third-party institutions, and both electronic and paper versions are available for verification at any time.

Question 2

What about the structural load-bearing capacity, wind resistance, and seismic performance of mobile homes? Are they suitable for local climatic conditions (e.g., high-temperature, frigid regions)?

Accepted Answer

Mobile homes adopt professional structural design, with load-bearing capacity, wind resistance, and seismic performance reaching high industry standards. Targeted adjustments to structure and materials can be made according to different regional climates such as high temperature, extreme cold, and high humidity to meet local usage requirements.

Question 3

Can material specifications of steel structure products (e.g., Q235, Q355) be customized? How long is the service life of surface anti-rust treatment?

Accepted Answer

Steel structure products support full-range customization of material specifications including Q235 and Q355, with parameters adjustable as required. Our surface anti-rust treatment uses advanced industry technology, with a service life of 15–20 years under normal environments, and 8–10 years of anti-rust performance even in harsh working conditions.

Question 4

What is the precision tolerance range of molds? Which materials can be processed? Do you provide sample trial molding services?

Accepted Answer

Mold precision tolerance can be controlled within ±0.02mm. We support production of products in plastic, metal, rubber, and other materials. Free sample trial molding is provided, with detailed test reports issued after molding. Mass production will start only after confirming compliance with your requirements.

Question 5

What is the safe load-bearing standard for ladders and scaffolding? Have they passed international safety certifications such as CE and ANSI?

Accepted Answer

Ladders and scaffolding are designed to high standards: standard models support 150kg safe load, heavy-duty models can be customized up to 300kg. The full product range has passed international safety certifications including CE and ANSI, with complete and verifiable certificates.

Question 6

What moisture-proof and compression-resistant packaging is used for fragile products such as wallpaper and wall panels? How is damage rate controlled during transportation?

Accepted Answer

Wallpaper and wall panels use multi-layer packaging: sealed moisture-proof film + hard cardboard edge protection + thickened honeycomb cartons, with full wooden frame reinforcement. Standardized logistics operations are applied throughout, and transportation damage rate is strictly controlled within 0.5%. Damaged parts will be replaced free of charge.

Question 7

Can mobile homes and large steel structures be shipped disassembled? Is assembly guidance provided after arrival at the port?

Accepted Answer

Mobile homes and large steel structures can be disassembled for shipment as required, with clearly marked components. Complete paper and electronic assembly drawings are provided after arrival, together with online one-on-one guidance from professional technicians. On-site technical support can be arranged if necessary.

Question 8

How long is the cross-border transportation lead time? What is the cost difference between sea and air freight? Can we designate a logistics provider?

Accepted Answer

Regular sea freight takes 25–45 days (depending on destination port), air freight takes 3–7 days. Air freight costs about 3–5 times that of sea freight, with specific quotes based on cargo volume. We support customer-designated logistics providers and fully cooperate with all procedures.

Question 9

Can transportation plans for bulk orders be optimized? Are there cost discounts for FCL / LCL shipments?

Accepted Answer

Our professional logistics team customizes optimal transportation plans for bulk orders based on cargo volume, destination port, delivery date, and reasonable stowage planning. Exclusive freight discounts are available for FCL shipments; LCL shipments can consolidate cargo to reduce shared costs. Specific discounts are negotiated based on order volume.

Question 10

What customs clearance documents are required for exporting various building materials (e.g., certificate of origin, quality inspection reports)? Can you assist with processing?

Accepted Answer

Regular documents include certificate of origin, quality inspection reports, commercial invoice, packing list, bill of lading, etc. Additional documents may be required for special categories. Our professional documentation team can fully assist clients with all customs clearance documents to ensure compliance and validity.

Question 11

Are molds, steel structures, and other products subject to export controls? Can you provide compliance certification?

Accepted Answer

Our molds, steel structures, and other products are not subject to export controls and comply with relevant national export regulations. We can provide export compliance statements and supporting documents to ensure smooth customs clearance.

Question 12

Are there special certification requirements for building materials in target markets (e.g., EU CE, US UL)? Can you assist with certification?

Accepted Answer

We can confirm certification requirements in target markets (e.g., EU CE, US UL) in advance. We fully support clients through the entire certification process: application, sample testing, document submission, etc., to help products enter target markets smoothly.

Question 13

What is the warranty period for each product category? What does the warranty cover?

Accepted Answer

Warranty periods: wallpaper & wall panels 3 years; steel structures 10 years; mobile homes 5 years; molds, ladders & scaffolding 1 year. The warranty covers inherent product quality defects. Non-human-caused quality issues include free repair and replacement of parts.

Question 14

How to apply for after-sales service if quality problems occur (e.g., wallpaper fading, steel structure rust)? What is the response time?

Accepted Answer

Applications can be submitted via official website, service hotline, or dedicated sales representative, with product serial number and photos/videos of defects. Our after-sales team responds within 24 hours and provides a detailed solution within 48 hours.

Question 15

What is the return and exchange procedure? Who bears cross-border shipping costs? How long is the refund period?

Accepted Answer

Returns/exchanges require an application and proof of quality issues. Upon approval, a confirmation form is issued, and you may ship to the designated address. Cross-border freight is borne by us for non-human quality defects, and by the client for client-caused issues. Refunds are processed within 7–15 working days after approval, varying slightly by payment method.

Question 16

Do you have overseas service partners? Can on-site inspection or repair be provided?

Accepted Answer

We have cooperative service networks in major markets including Europe, America, and Southeast Asia. On-site inspection, repair, and maintenance can be arranged upon request, with on-site response within 3–5 working days.

Question 17

Can wallpaper patterns, steel structure dimensions, mobile home layouts, etc., be customized? What is the customization lead time?

Accepted Answer

Full customization is available based on client requirements, including drawings and samples. Regular customization takes 15–30 days; lead time for large bulk orders can be negotiated based on volume.

Question 18

Can samples be provided? How are sample costs and delivery time calculated?

Accepted Answer

Samples are available upon request. Standard samples are free; customized samples require a cost fee, which is deductible against bulk orders. Samples are dispatched within 1–3 working days, with international delivery in 3–7 days.

Question 19

What is the MOQ for bulk orders? Is installment payment supported?

Accepted Answer

MOQ varies by category: wallpaper & wall panels 500㎡; steel structures 10 tons; mobile homes 5 units; molds 1 set. MOQ is negotiable based on actual demand. Installment payments are supported for bulk orders, with negotiable deposit and balance terms, protected by formal contracts.

Question 20

How to check order production progress? Is visual production scheduling provided?

Accepted Answer

Clients can track progress via our customer management system or dedicated sales representative, with real-time updates. Visual production scheduling is provided with detailed schedules showing completion timelines for each stage, for full transparency.

FAQs